1. Capture the Visible Screen


While the error/issue is visible on the screen, hold the Ctrl (Control) key and press the Print Screen key once. 


2. Open Microsoft Paint


Paint is a drawing program you can use to create drawings or edit digital pictures. 

Open Paint by clicking the Start button Picture of the Start button, clicking All Programs, clicking Accessories, and then clicking Paint.


3. Open Microsoft Paint


In the upper left, click 'Paste' and you should see your screenshot.


4. Save your Screenshot


In the upper left select FILE then SAVE. Save the file as JPG or PNG and then select a convenient location for your file. 


Tip: An easy to remember and access place is your Desktop


5. Send


Attach the resulting file to your ticket or email and send it back.